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Web-based Software for Patient Experience Management

iWebServices worked on a project named IWGC (iWantGreatCare) that aimed at enhancing patient satisfaction in healthcare facilities. Leveraging advanced technologies like Yii2, Mysql, AWS, and Redis, we developed a web-based software to gather and analyze patient feedback effectively.

Technology Used

Objective & Summary

  • Collecting Patient Feedback

    The software was designed to collect patient feedback through various channels, be it -online platforms, suggestion boxes, and surveys. This multi-faceted approach ensured that feedback could be gathered from a diverse range of patients, providing complete insights into their experiences.
  • User Experience and Engagement:

    Our team ensures that the platform allows patients to conveniently search for clinicians, hospitals, or services of interest, read reviews from other users, and effortlessly share their own experiences.
  • Monitoring and Evaluation:

    The platform helps healthcare organizations establish service quality metrics and benchmarks, which are monitored to track progress in enhancing patient satisfaction
  • Accessible Feedback System:

    We created an accessible feedback system for patients, ensuring that the process of providing feedback was user-friendly and convenient.

Realated Case Studies

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